Showing posts with label recession. Show all posts
Showing posts with label recession. Show all posts

Friday, September 25, 2009

HP Printers backorder


This is one of those unbelievable recession stories.
One of my users called in with a broken printer. His HP 2015P stopped rolling paper and since new printers cost just like a technician's visit (the printer is over a year old and its warranty already expired) we have a no fix policy for this type of printers.
I buy most of my equipment via CDW and when I placed the order for a new HP 2035 (HP2015 is not at the make any more) I was struck to see a shipping date for the end of September. That was late August.
Stunned by the obvious mistake I called my CDW sales rep and he told me that there is a national shortage of HP printers. They shutdown a line last summer because they expected reduced demand. Well, I would check their analysts...
CDW had a waiting list, a back order for this specific item for over 1500 pieces!!!